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Atlas

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Subscription and invoices

The Subscription tab shows your plan, your seats, this month’s usage and your invoices. All prices there exclude tax.

All plans Settings › Organization › Subscription The Owner manages it; Admins see it read-only
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  1. 1Change plan
  2. 2Seats
  3. 3This month's usage
  4. 4Support seats
  5. 5Invoices
  6. 6Downgrade or cancel
Hover a number to locate the area. Click the screenshot to enlarge it.
The Subscription tab: the plan and its seats, this month's usage (seats, active workflows, recording, AI, custom objects), Support seats, the next invoice, the payment method, invoices and the Downgrade or cancel card.

Amounts, quotas and what each plan includes depend on your plan: the page always shows yours.

Plan and seats

Section titled “Plan and seats”

The plan card shows the plan, the billing cycle (monthly or yearly), the number of seats and the renewal date.

  • Change plan opens the plan picker. During a trial, Upgrade to a paid plan does the same.
  • Seats: the − and + buttons change the number of seats. Adding is charged at once, prorated until the next invoice; removing takes effect at renewal, with no credit.
  • Beyond the number of seats offered self-serve, Contact us opens a quote request.

A scheduled change (moving to another plan, going back to Free) shows on the card, with Cancel the change.

This month’s usage

Section titled “This month’s usage”

Usage · this month follows, for the current month:

  • the seats used, pending invitations included (Viewers do not count);
  • the included active workflows and the extra ones (drafts are free);
  • meeting recording hours, shared by the whole organization and reset every month, with no carry-over;
  • AI (Atlas);
  • custom objects, archived ones included (base objects do not count).

Recording overage

Section titled “Recording overage”

By default, the recording bot stops when the month’s hours are used up, never during a meeting in progress. The Owner can Turn on overage: recording continues, billed by the minute, up to the monthly cap they set. At the cap, recording stops until the next month.

Support seats

Section titled “Support seats”

Support seats shows how many Support seats are used out of those bought. A Support seat only gives access to the live chat (see Members). Change sets their number.

Next invoice, payment and invoices

Section titled “Next invoice, payment and invoices”
  • Estimated next invoice details the upcoming invoice, excluding tax; VAT is added according to the billing address.
  • Payment method: the card or SEPA direct debit on file, and the billed name and VAT number. Edit opens Stripe’s secure payment page.
  • Invoices: each invoice with its date, amount, status and PDF.

If the last payment failed, a message asks you to update the payment method.

Downgrade or go back to Free

Section titled “Downgrade or go back to Free”
  1. In Downgrade or cancel, choose the lower plan, or Go back to Free.
  2. The window first shows what will change. To go back to Free, type the organization’s name to confirm.

The change takes effect at the end of the current period; until then, nothing changes. There is no prorated refund. Nothing is deleted: whatever exceeds the new plan’s limits becomes read-only.

At the end of a trial or when going back to Free, you choose the members and workflows that stay active.